BEAUTY MASTERPIECE NATURALS

Returns

 

1) Returns Period

 

Please make sure we recieve your returned items, within 14 days from the day you recieve them, to be refunded in full via the original payment method. (We do not cover delivery charges) 

 

2) Proof of Purchase

 

No refund will be given without a receipt, dispatch note or other proof of purchase. Once the item has been recieved please allow up to 7 days for a refund to reach your bank account.

 

3)Taking Care of Our Goods

 

You will naturally need to inspect the products. However, whilst you are deciding whether to keep your purchase, you have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage items (or packaging where it forms part of the goods, for e.g boxed human hair and gift items) and if you wish to return anything, that it reaches us in perfect condition.

 

Where you fail to take responsible care of goods, whether whilst in your possesion or when returning them, we reserve the right to refund you full, less or any amount due by way of compensation, to either repair the goods or to cover any loss.

 

4) International Returns

 

Complete the returns information on the despatch note and make sure to include it in your parcel before repacking.

 

Repack your parcel and attach the  address label (supplied with the despatch note) to the parcel.If you do not have the label anymore, the address for returns is: Beauty Masterpiece LTD, 59 Jubilee House, Station Approach, Epsom, Surrey, KT19 8JS, United Kingdom. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

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Ensure that you obtain proof of postage from the post office in case your parcel is lost in transit.

 

5) Taxes /Duties/Lost in transit

 

If you return your purchase to us from outside the UK, that this will be at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxed incurred to return your purchase.

 

6) When will i be refunded

 

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.